The May-June 2012 issue of The Federal Credit Union magazine features the work of JMC’s Jay Morris.

Morris peers 10 years into the future to give credit union executives and volunteers a peek at what their world may look like in the year 2022.

Citing experts and industry leaders, Morris predicts that smart phones will be ubiquitous and have a huge impact on credit union services and member expectations.

The rise of mobile technology will be felt at the branch level as well. [Read more…]