The May-June 2012 issue of The Federal Credit Union magazine features the work of JMC’s Jay Morris.
Morris peers 10 years into the future to give credit union executives and volunteers a peek at what their world may look like in the year 2022.
Citing experts and industry leaders, Morris predicts that smart phones will be ubiquitous and have a huge impact on credit union services and member expectations.
The rise of mobile technology will be felt at the branch level as well.
Remote check deposit, personal teller machines, mobile wallets, augmented reality—these are just a few of the changes that lie ahead for credit union members.
To download a PDF file of the article, click here.
Or you can view a digital version of the article here.
The Federal Credit Union magazine is published by the National Association of Federal Credit Unions and has a circulation of over 6,500 credit union executives, managers and volunteers.